Available items are shipped within 72 hours of ordering. In case an item is not immediately available, its production time (approximately and depending on the order) ranges from 1 to 3 weeks.
All our products are handmade and there may be small differences.
The products are sent with the company that cooperates with us and are delivered to the location specified by the customer. We guarantee that all shipments are packaged and delivered to the transport company in an excellent way so that you can receive them in excellent condition.
RETURN & EXCHANGE POLICY
In case the items are delivered damaged, please contact us within 48 hours. Photograph required as proof of damaged items.
In case of other reasons for return, please contact us within 4 days. Items to be returned should be unused and in the same quality of packaging. Refunds will not include postage and shipping costs. The shipping costs of returning the products, as well as their return to their original and excellent condition is the sole responsibility of the customer. Returns are not accepted if the product has been damaged that was not our responsibility. If the product is not returned in its original condition, the customer is solely responsible.
Refunds will be made within 5 days from the date we received the shipment. Items to be returned will be shipped systematically to ensure their tracking. Return costs will be borne by the customer and only in case of our mistake will be borne by us. There is no possibility of return on special orders.